We are now online
Agreement
User Agreement - KingsExchange

User Agreement

Rules for using the KingsExchange service

1. General Provisions

  • 1.1 This Agreement defines the general provisions of the online service for the exchange of electronic money provided by KingsExchange (hereinafter referred to as the Service Provider).
  • 1.2 The Service Provider owns the currency exchange script hosted on a server on the Internet.
  • 1.3 A Client is any user who wishes to use and is using the services of the Service Provider.
  • 1.4 The Service Provider and the Client will be referred to as the Parties in this Agreement.
  • 1.5 The Parties recognize this Agreement, posted in electronic format, as legally equivalent to an agreement signed in written form.
  • 1.6 The Agreement is recognized as a public offer, which applies to the territory where the Service Provider offers its services. The Agreement is concluded under the terms of the public offer. The Client agrees to the terms by submitting an application on the KingsExchange website to use the services provided by the platform.
  • 1.7 The Service Provider reserves the right to amend the provisions of this Agreement by publishing such changes on the website.

2. Essence of the Agreement

  • 2.1 The Service Provider offers the Client a set of services (listed in section 4 of this Agreement) in accordance with the Regulations (section 5 of this Agreement) subject to compliance with the conditions (section 9 of this Agreement).
  • 2.2 The Client uses the services of the Service Provider and pays for them according to the terms of this Agreement.

3. Rights and Obligations of the Parties

The Service Provider undertakes to:

  • 3.1.1 Provide the Client with exchange services for the payment systems Perfect Money, Advanced Cash, Payoneer, Capitalist, Payeer, and others, in accordance with the regulations and rules of this Agreement. The Service Provider reserves the right to independently change the list of available electronic currencies for exchange by publishing such information on its website.
  • 3.1.2 Provide the Client with informational and technical support related to the Service Provider's services and the specifics of using the platform.
  • 3.1.3 Store all data (including transaction amounts, addresses, personal information) related to exchange transactions performed by the Client and provide them upon request of the Client (this refers to data belonging to a specific Client). Anonymous payment system transactions are an exception.
  • 3.1.4 Keep confidential and not disclose to third parties any information regarding exchange transactions and the personal data of Clients, except in cases of:
    • Legal court rulings in the jurisdiction where the KingsExchange service owner resides;
    • Official requests from one of the payment systems.
  • 3.1.5 Maintain accurate transaction statistics for the Client and provide discounts in applicable cases.
  • 3.1.6 In cases where funds are not received for reasons mentioned in sections 3.2.5, 5.4, 5.5, and 5.6 of this Agreement, transfer the Client's funds (or money belonging to a third party) to the specified details no later than 12 hours after the Client submits a complaint about the non-receipt of funds following an exchange.

The Client undertakes to:

  • 3.2.1 Provide accurate and real details for transactions: both their own and those of third parties. If the Client provides incorrect information or details for transactions, the Service Provider is not responsible for non-receipt of funds after the exchange.
  • 3.2.2 Provide a real, verified, and accurate working email address.
  • 3.2.3 Independently monitor the functionality of their email, as well as their own device, including using and updating antivirus software. The Client is personally responsible for preventing third parties from accessing their email and ensuring the confidentiality of information received while using the services. If third parties gain access to this data and email, the Client bears personal responsibility.
  • 3.2.4 Comply with all requirements listed in this Agreement.
  • 3.2.5 Promptly notify the administration about non-receipt (partial or full) of funds for an exchange transaction to the details provided by the Client or a third party, as well as in cases of non-receipt mentioned in sections 5.4, 5.5, and 5.6. The time limit for filing a claim is 30 calendar days from the moment of non-receipt. If this rule is violated, the funds become the property of the Service Provider.

4. Provided Services

  • 4.1 The Service Provider undertakes to provide the following services: exchange of electronic funds through the website. Specifically, exchange operations for Perfect Money, Advanced Cash, Payoneer, Capitalist, Payeer with payments to Visa/MC bank cards of Ukrainian banks, as listed on the website.
  • 4.2 The Service Provider does not assume responsibility for verifying the legality and legitimacy of the Client's ownership of the funds used for exchange transactions.

5. Electronic Money Exchange Regulations

  • 5.1 The exchange begins when the Executor receives the full amount from the Client intended for the exchange operation. If the received amount is incomplete, the exchange is considered started within the received amount. The Executor reserves the right to adjust the commission unilaterally.
  • 5.2 An initiated electronic money exchange cannot be canceled. It is also impossible to return funds intended for exchange to the Client.
  • 5.3 If more than 20 (twenty) minutes have passed since the Application was submitted and the Client’s fiat or electronic currency funds have not been received, the Executor reserves the right to cancel the Application. The same applies to transfers made by the Client without an Application. If the Client transfers electronic or fiat funds after the specified period, the Executor returns them to the Client’s details. The Client is responsible for covering all return costs from the specified amount.
  • 5.4 If, at the time of receiving the funds, the exchange rate has changed by more than 0.5% from the rate specified in the Application, the Executor reserves the right to execute the agreement at the exchange rate valid at the time of receipt.
  • 5.5 If the amount of fiat or electronic funds received from the Client differs from the amount specified in the Application, the Executor assumes by default that the User has authorized the exchange operation within the actually received amount. If the difference between the declared asset and the received amount exceeds 10%, the Executor reserves the right to cancel the Application and return the funds to the Client’s specified details. All related costs of the return process will be deducted from the specified amount.
  • 5.6 If the Client provides outdated (blocked, non-existent) details for receiving the amount after the exchange operation, the Executor may suspend the exchange process. After the Client contacts support (according to clause 3.5.2), the Executor will return the funds to the original account and deduct payment system fees, as well as a penalty of 2% of the refund amount.
  • 5.7 The exchange rate for fiat or electronic funds is fixed for no more than 20 (twenty) minutes from the moment the Application is submitted to the Executor. If funds for the operation are received after this period, the Executor will process the transaction at the current exchange rate, and the Client agrees to this.

6. Responsibilities of the Parties

  • 6.1 The Executor disclaims liability and refuses to compensate for damages in cases of incorrect (unauthorized) use of the service, as well as Client errors made during the exchange form submission process, which led to funds being sent to incorrectly specified details. In such a case, the operation is irreversible, and funds are non-refundable.
  • 6.2 The Executor is not responsible for losses and/or damages incurred by the Client due to full or partial malfunctions of the Client's equipment, as well as the Client’s inability to use their own equipment and/or its components.
  • 6.3 The Executor is not responsible for errors, delays, and payment failures made by banks and electronic payment systems.

7. Mandatory Conditions for Exchange Operations

  • 7.1 Using the KingsExchange service for fraudulent or other illegal activities is strictly prohibited. By using the KingsExchange service, the Client agrees that any attempt to conduct a suspicious exchange operation will be blocked until verification is provided and will be subject to legal prosecution in accordance with the laws of the country where the Client is using the service.
  • 7.2 The KingsExchange administration reserves the right to provide data on the aforementioned operations upon request from competent authorities, payment system representatives, and victims of fraudulent actions, in case of proven illegal actions by the Client.
  • 7.3 The exchange operation is conducted under the condition that the Client, using the KingsExchange service, transfers digital assets exclusively from their own wallet and assumes full responsibility for the origin of these funds and the methods of their receipt. The KingsExchange service does not verify the source of these funds.
  • 7.4 The KingsExchange service is not responsible for exchange operations performed on behalf of the Client in favor of third parties.
  • 7.5 Using the KingsExchange.global service and clicking the "I Agree to the Exchange Rules" button means that the Client accepts all requirements and agrees to act in accordance with this Agreement.

8. AML Policy

8.1 By this Agreement, you confirm the processing of transactions and all payments in compliance with AML (Anti-Money Laundering) policy provisions. In turn, we take measures to ensure transaction security and protect service reliability.

8.2 Our platform uses security protocols that block companies and accounts subject to EU and US sanctions.