We are now online
KingsExchange - Agreement

User Agreement

Terms of use of the KingsExchange service

1. General Provisions

  • 1.1 This Agreement governs the relationship between the KingsExchange service (hereinafter — the "Service Provider") and the user (hereinafter — the "Client").
  • 1.2 KingsExchange provides electronic and cryptocurrency exchange services via the website.
  • 1.3 This Agreement constitutes a public offer. Use of the service implies the Client's full acceptance of its terms.
  • 1.4 The Service Provider reserves the right to amend this Agreement without prior notice by publishing an updated version on the website.

2. Subject of the Agreement

  • 2.1 The Service Provider offers exchange services for electronic, fiat, and cryptocurrency funds.
  • 2.2 All operations are carried out in accordance with the service regulations and applicable law.

3. Service Procedure

  • 3.1 An exchange begins after the Client's funds have actually been received.
  • 3.2 The exchange rate is fixed for up to 20 minutes from the moment the request is created.
  • 3.3 If funds are not received within the specified period, the request may be cancelled.
  • 3.4 If the exchange rate changes by more than 0.5%, the Service Provider reserves the right to recalculate the operation at the current rate.

4. Rights and Obligations of the Parties

The Service Provider undertakes to:

  • 4.1.1 Provide exchange services in accordance with this Agreement.
  • 4.1.2 Provide user support.
  • 4.1.3 Maintain data confidentiality.
  • 4.1.4 Conduct AML/KYC checks.

The Service Provider reserves the right to:

  • 4.2.1 Suspend operations if violations are suspected.
  • 4.2.2 Request documents (KYC/SoF).
  • 4.2.3 Modify fees and terms.
  • 4.2.4 Refuse service without explanation.

The Client undertakes to:

  • 4.3.1 Provide accurate and truthful data.
  • 4.3.2 Use only their own funds.
  • 4.3.3 Comply with the laws of their country.
  • 4.3.4 Not use the service for any illegal activity.

5. Exchange Regulations

  • 5.1 An operation is executed after funds have been received.
  • 5.2 An exchange operation is generally non-cancellable once initiated, except in cases of AML review, technical issues, or disputes.
  • 5.3 The Client bears full responsibility for any errors in payment details.
  • 5.4 In the event of an amount discrepancy, the exchange is carried out based on the funds actually received.
  • 5.5 If incorrect payment details are provided, the operation may be suspended.

6. Refunds

  • 6.1 A refund is possible in cases provided for by this Agreement.
  • 6.2 If no violations are found, the refund is processed with only the network fee deducted.
  • 6.3 In the event of AML risks, a fee of up to 5% is withheld, but no more than 100 USD.
  • 6.4 The refund period is 1 to 5 business days after the completion of the review.

7. Liability of the Parties

  • 7.1 The Service Provider is not liable for:
    • errors made by the Client;
    • actions of payment systems and banks;
    • technical failures beyond the service's control.
  • 7.2 The Client bears full responsibility for the origin of their funds.

8. AML and KYC Policy

8.1 The service applies AML (Anti-Money Laundering) and KYC procedures.

8.2 All transactions are verified using AML analyzers (for example: Crystal Blockchain, AMLBot or similar services). Both cryptocurrency addresses and transactions themselves are subject to verification.

8.3 Risk Score assessment:

  • up to 40% — the operation is processed;
  • 40–70% — additional verification may be requested;
  • above 70% — the operation may be suspended.

8.4 Verification includes:

  • address analysis;
  • transaction analysis;
  • source of funds check;
  • document request.

8.5 An operation may be suspended in the event of:

  • suspected fraud;
  • connection to darknet or mixers;
  • sanctions-related risks.
  • 8.6 The Client is required to provide documents upon request.
  • 8.7 Refunds are processed in accordance with Section 6.
  • 8.8 By using the service, the Client agrees to AML/KYC checks.
  • 8.9 The refund period is 1 to 5 business days after the completion of the AML review.

9. Privacy Policy

9.1 The service may process:

  • email address;
  • IP address;
  • payment details;
  • cryptocurrency addresses.

9.2 Data is used for:

  • processing operations;
  • AML/KYC checks;
  • improving security.

9.3 Data may be shared with:

  • payment systems;
  • AML/KYC services;
  • government authorities when required.
  • 9.4 The service takes measures to protect user data.

10. Final Provisions

  • 10.1 All disputes shall be resolved through negotiation.
  • 10.2 If resolution is not possible — in accordance with applicable law.
  • 10.3 Use of the service constitutes full acceptance of these terms.